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DeliveryQ. Where do you deliver to?
Currently we deliver to:
If you live outside of these areas but are interested in getting Toddler Tucker out to you, please contact me via email at kim@toddlertucker.com.au so we can see what we can do. Our reason for only supplying Melbourne Metropolitan currently is the expense of shipping further afield, but if you don’t mind paying the costs, we don’t mind organising the product to get to you! We are currently looking into how we can make it more cost effective to deliver outside of Melbourne.
Q How much is delivery?
Melbourne metropolitan - $9.95
Q What time / day will my Toddler Tucker delivery be sent?
All deliveries are made on Thursdays during business hours.
Q. Can I get my order delivered on a weekend?
If you require your delivery to be on a weekend, please contact us to see what we can do. However, as I’m sure you can understand, we prefer to be spending weekends with our family too so we would prefer to deliver during the week, remember you can have the delivery to your place of work, child’s daycare centre, neighbour’s or friend’s house too.
Q. What if I want to cancel or change my order?
Order cancellations or any changes must be made at least 48 hours before the shipping date. Please contact kim@toddlertucker.com.au.
Q What is the deadline of placing an order?
The cut off time for each weeks' delivery is 8am Wednesday. Orders placed after 8am on Wednesday will not be delivered until the following week.
Q How do you deliver the orders?
All of our orders are delivered using refrigerated vehicles, ensuring your product remains at the correct temperature. Once the product is delivered it is your responsibility to ensure that the product reaches a freezer before it begins to thaw.
Q How are the meals packaged?
Meals are packaged in plastic, recyclable containers with snap on lids. Your order is packed into an insulated bag with a sheet of dry ice / gel pack and will remain frozen for up to six hours.
Q What if I’m not at home?
If you’re not home to receive your delivery, your order will be placed at your front door unless otherwise instructed. We don’t recommend this route as it is not good food practice. Please keep in mind that deliveries can be made to your place of work, child’s daycare centre or to a neighbour’s or friend’s house - whichever option is easiest for you.
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